Help when you need it.
Whether you need account help, digital banking support, or help reviewing activity, BlueShield Bank makes it easier to find the right path forward.
Support designed to be easier to navigate
Find the right support channel for your account questions.
Secure messaging
Send a secure message through online banking.
Dedicated support
Connect with teams who can guide you through next steps.
What you will need
Account details and a brief description of the issue.
Support channels
Choose the support path that matches your request.
Secure message
Send a ticket directly from the portal.
Email support
Reach a support specialist by email.
Phone callback
Request a call for more complex issues.
Common support topics
Start with the most common account questions.
Account access
Sign-in and credential support.
Transfers
Posting timelines and transfer activity.
Wire verification
Additional verification for wires.
Device security
Review device and sign-in activity.
Urgent fraud escalation
Lock accounts, flag transactions, and contact support immediately.
Send a message through online banking.
Speak with a support specialist.
Use online help resources anytime.
How we support customers
Multi-channel support
Secure messages and digital support options are available.
Clear responses
Guidance that helps you take the next step quickly.
Secure messaging
Messages are protected within digital banking.
Resource library
FAQs and guides for common questions.
Account guidance
Help with account updates, alerts, and security settings.
Escalation support
Guidance for urgent or sensitive account issues.
Contact options
Find the right channel for your request.
Send a message through online banking.
Speak with a support specialist.
Use online help resources anytime.
Frequently asked questions
How do I contact support?
Use secure messaging, online support, or phone assistance.
What should I include in a request?
Include account details and a clear description of the issue.
How fast is the response?
Response times vary by request type and complexity.
Can you help with account access?
Yes. Support can help with sign-in and account access questions.
Is phone support available?
Phone support is available for account questions.
Are messages secure?
Yes. Secure messages are available in digital banking.
Can I reset my password?
Password reset options are available in digital banking.
What about urgent issues?
Contact support immediately if you notice suspicious activity.
Get support for the questions that matter right now.
Contact BlueShield Bank for account and digital banking help.